Booking / Arrival
Q1: How does the booking work?
A1: You look at our website and search for a room that you like. If you can't find a room that you like or you don't know what would be best for you, please contact us directly on email@example.com or firstname.lastname@example.org. We will then help you to find a room that you like and suggest the best and most suitable area for you to live. You can send a rent request through the website or by email. Once the room had been chosen then we pass to the booking process. You have to fill in the reservation form (You can find it in the part : Find your room, Reservation Form. You fill in this form in and once its filled in you press the buttom : Register as a Customer. Then you need to attache the confirmation of the deposit Payment . . The deposit is for us to make sure that the booking is serious and also it is already the safety deposit for during your stay. The deposit will be returned to you after you finish your stay with us and your contract will be expired since 45 working days from the final day of the contract. Once we have received both the form and the deposit the booking is complete. You will recieve the Booking Confirmation e-mail with your Rental Agreement to sign , with the Guide and all the necessary information.
Q2: What is the Check-in procedure?
A2: You will receive details from RoomSevilla in Booking confirmation email as latest 1 week after your booking has been done with all relevant information. The entire check-in procedure only takes a few minutes. When you arrive in Sevilla on the check-in day, you will come to the office where you will show your identification and sign the contract. We will then give you the keys to the flat and you can go directly there. You can of course also ask any remaining questions you might have. There is also an option of Key delivery service , in case you arrive out of our office hours . To arrange a key delivery to the flat contact email@example.com. Our office hours are from Monday to Friday from 9.00-15.00 . During the summer and holidays in Seville the office hours can be modify. In case of any changes in the office hours, you can always contact us by mail or find information on Roomsevilla Facebook: https://www.facebook.com/roomsevilla
In case of any problems or delay with your arrival our phone number is (+34) 954 095 604 or (+34) 691 84 91 73. We will then inform your flatmates and tell them that you are coming so that they can open the door for you. You can stop by the office the next day to complete the check-in procedure.
Q3: What happens if I can't make the check-in during office hours?
A3: Our office hours are from Monday to Thursday from 10.00-18.00 and Fridays from 10.00-14.00. From 25st September will the office hours be from Monday to Thursday 10.00-15-00 and Fridays 10.00-14.00. In case you can’t make it during these hours, don't worry. You can contact us by phone or email to tell us that you are running late. Our phone number is (+34) 954 095 604 and email: Info@roomsevilla.com. We will then inform your flatmates and tell them that you are coming so they can open the door for you. You can stop by the office the next day to complete the check-in procedure. Always you can arrange a key delivery service. For that ask about key delivery by e-mail.
Q4: Who do I contact when I have more questions?
A4: You can always call the office, the number is (+34) 954 095 604 or you can contact us by email: firstname.lastname@example.org. If you are already in Sevilla you can of course always stop by the office on Porvenir 14 to ask your question directly.It´s always a pleasure to meet you in the office :)